EMOTIONAL INTELLIGENCE AND JOB PERFORMANCE: AN EMPIRICAL STUDY AMONG MANAGERS IN THE IT SECTOR

Abstract

This study examines the impact of emotional intelligence (EI) on job performance among managers in the IT sector. The research focuses on five major IT companies—ABB, Oracle, Infosys, TCS, and Wipro—using a quantitative approach. Primary data were collected through a structured questionnaire based on a 5-point Likert scale during the period from October 1, 2025, to March 31, 2026. Out of 455 distributed questionnaires, 378 valid responses were used for analysis. Statistical tools such as descriptive statistics, correlation, and regression analysis were applied using SPSS. The findings reveal that managers exhibit high levels of emotional intelligence (Mean = 3.86) and job performance (Mean = 3.91). Reliability analysis shows strong internal consistency (Cronbach’s Alpha = 0.912 for EI and 0.884 for job performance). Correlation results indicate a significant positive relationship between EI and job performance (r = 0.682, p < 0.01). Regression analysis further confirms that emotional intelligence significantly predicts job performance, explaining 46.5% of the variance (R² = 0.465, F = 375.216, p < 0.001). The study concludes that emotional intelligence is a key determinant of managerial effectiveness and organizational performance in the IT sector.