“DIGITAL SERVICE DELIVERY IN NAGPUR: AN ANALYTICAL STUDY OF E-GOVERNANCE INITIATIVES”

Abstract

Digital service delivery has transformed the governance landscape in India under initiatives like Digital India. The integration of Information and Communication Technology (ICT) in public administration has improved accessibility, transparency, and efficiency in service delivery. This research paper examines the implementation and effectiveness of digital service delivery in Nagpur district, Maharashtra. It analyzes government initiatives such as e-governance platforms, online citizen services, and mobile governance. The study identifies key benefits, challenges, and future prospects of digital governance in the Nagpur region. The findings indicate that while Nagpur has emerged as a leading district in digital governance, infrastructural and digital literacy challenges still persist.